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Support Knowledge Base

22Sep 2017

Device Enrollment Wizard

The EMM administrator can use the Device Enrollment Wizard to enroll mobile devices from the dashboard. The Device Enrollment Wizard generates enrollment instructions and sends it to end-user or to Administrator automatically. Steps: Select the “Enroll device” from the “Manage” menu. In the wizard, enter display name such as employee name, phone number or any […]

06Sep 2017

Advanced Mobile Alert Management System

The Codeproof EMM platform offers an extensive event and alert management system. The EMM Administrator can remotely configure EMAIL and SMS alerts for the various events occurs in the enterprise mobile devices. Some of them are below. MDM Uninstall Phone SIM changed Phone is in roaming Geofence alerts Device Enrollment alerts Malware alerts Phone jailbreaking […]

14Jul 2017

How to limit mobile data usage?

Using the Codeproof MDM/EMM platform, The IT Administrator can remotely restrict and limit the mobile cellular data usage in all the Samsung phones and 3G/4G/LTE tablets. Steps: Login to the Codeproof Cloud Console. Select “Policy Manager” from the top menu. Select a device or a group of Samsung devices from the left side tree panel. […]

02Jul 2017

Call and SMS blocking

Using the Codeproof EMM Platform, The IT Administrator can block phone calls and SMS texts from any listed numbers.  This is available on all the Samsung based mobile phones and 3G/4G/5G tablets. Steps: Login to the Codeproof Cloud Console. Select “Policy Manager” from the top menu. Select a device or a group of Samsung devices […]

08Jun 2017

Apple Software Update Management

Using the Codeproof MDM/EMM Platform, The IT Administrator can remotely manage the iOS software updates on hundreds of iPhone and iPad devices simultaneously. The device must be supervised. Here are the steps. Login to Cloud Console and then go to Mobile Policy Manager from the top menu. Select a iOS Device or a group devices […]

24May 2017

Mobile Device Management Software System Auditing

The Codeproof MDM/EMM platform offers a detailed system audit feature. Using the system audit log, IT Administrator can track and monitor the policy changes into the enterprise mobility management platform. Only system operators with a role “Administrators” can view the MDM audit log. In order to view the MDM audit log, follow the below steps. […]

24May 2017

How to troubleshoot MDM errors?

The Codeproof MDM/EMM platform provides a MDM activity log. Using the activity log,  IT administrator can troubleshoot for any MDM related errors.  See below image illustrations. To view the updated log in real time, right click on a device node and then do a “Refresh” from the context menu.      

16May 2017

Blocking the default applications in Apple Devices

Using the Codeproof MDM/EMM platform, IT administrator can remotely block all the default applications in the iPhone and iPad devices. The device must be supervised in this case. Both Application whitelisting and blacklisting options are available. Here are the steps: Login to Cloud Console and then go to Mobile Policy Manager from the top menu. […]

24Apr 2017

Remote File Management in Android

Using the Codeproof Platform, The MDM Administrator can remotely access files in the android devices. Currently the following commands are supported. Push a file or upload file to device. Pull a file or retrieve a file from the device. Rename a file in the device. Delete a file from the device. Steps: Login to the […]

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