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Support Knowledge Base

24May 2017

How to troubleshoot MDM errors?

The Codeproof MDM/EMM platform provides a MDM activity log. Using the activity log,  IT administrator can troubleshoot for any MDM related errors.  See below image illustrations. To view the updated log in real time, right click on a device node and then do a “Refresh” from the context menu.      

16May 2017

Blocking the default applications in Apple Devices

Using the Codeproof MDM/EMM platform, IT administrator can remotely block all the default applications in the iPhone and iPad devices. The device must be supervised in this case. Both Application whitelisting and blacklisting options are available. Here are the steps: Login to Cloud Console and then go to Mobile Policy Manager from the top menu. […]

21Apr 2017

How to enable location permissions?

iPhone and iPad In case of Agent less MDM (DEP or Profile based), Please follow this article. In case of MDM App based install follow below steps. To enable location permission in iOS, Please follow the below steps. In the iPhone or iPad, Open “Settings” app. Tap on “Privacy”. Now tap on “Location Services”. Select […]

19Jan 2017

What is a supervised device?

The Supervised apple device (iPhone, iPad and iPod Touch) allows organizations (IT Admin) to gain extensive remote controlling capability over the mobile devices. It allows additional restrictions, such as turning off iMessage or Game Center, and it provides additional device configurations and features, such as web content filtering, prevent users from deleting apps, silently install […]

05Jan 2017

How to deploy iOS Apps using Codeproof Platform?

The MDM Administrator can deploy iOS apps silently through Codeproof MDM Platform using the following ways. A. Deploying Apps purchased via VPP. Apps purchased via Apple VPP account can be installed silently using Codeproof. Here is complete instructions regarding app install using VPP. B. Deploy Enterprise signed .IPA package. Log-in to Console, select “Mobile Policy […]

21Mar 2016

How to remove MDM from iPhone, iPad and iPod?

Here are the steps to remove MDM profile from the iPhone, iPad and iPod touch devices. Steps: Open “Settings” App. Scroll down and then tap on “General” section from the left menu Scroll down all the way and then tap on “Device Management” Then tap on “MDM Profile” Then tap on “Remove Management” If it […]

27Jan 2016

Agent less MDM enrollment

For Apple iPhone and iPad devices, MDM agent app installation on each devices is not required. The Administrator can directly download the codeproof mdm profile and deploy it to all the mobile devices using a simple email. Steps: Signup with Codeproof here Download MDM profile from here Distribute the profile over email or a webpage […]

11Nov 2015

Apple Watch MDM Policies

  Apple watch supports following MDM policies available in iOS 8 and iOS 9.   They are: Force Watch Wrist Detection – If set to true, a paired Apple Watch will be forced to use Wrist Detection. Defaults to false. Available in iOS 8.2 and later. Allow Paired Watch – For Supervised devices only. If […]

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