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31Dec 2016

How to remotely lock the device with a recovery key?

The MDM Administrator can remotely force lock the Samsung and LG mobile devices using a recovery key and display a custom message on the lock screen. This is a very important step IT administrator has to take to protect confidential data in the mobile device when the device is lost or stolen.

Steps:

  1. Login to Codeproof Cloud Console
  2. Go to Mobile Policy Manager from the TOP menu
  3. Then select a single device and or a group of devices from the left side tree
  4. From the right side panel, go to “Command Center”
  5. Select command “Lockout Device Now”
  6. Enter the recovery key. NOTE: LG devices needs 16 characters recovery key.
  7. Click on “Send Command” to instantly lock the device. See below image!

 

LG MDM Admin Portal:

lockout-lg-admin-panel

 

LG Device Screen:

device-lock-command

 

Samsung MDM Admin Portal:

lockout-samsung-admin-panel

 

Samsung Device Screen:

device-lock-command

 

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