Frequently Asked Questions

Codeproof is a modern mobile device management and security platform that allows organizations to secure, deploy, and manage employee-owned (BYOD) and company-owned devices from a central cloud-based platform. It offers integrated security, industry-leading feature sets, a simple interface, and easy onboarding. Using Codeproof, IT administrators can manage mobile phones, PCs, and other devices across a broad variety of operating systems like iOS, Android, and Windows, OEMs, and across all carriers.

Mobile device management (MDM) refers to software services that enable an organization’s IT administrators to manage and secure company-owned and employee-owned (BYOD) mobile devices. Typically, an MDM solution provides a central control panel to manage apps, configurations and data from various end point devices.

For more information, read our MDM page.

Enterprise Mobility Management (EMM) refers software services that provide device management functionalities that include MDM (See “What is MDM?”) but go beyond it. These functionalities include app management, managed device configurations, email management, VPN management, certificate management, and secure content management.

For more information, read our EMM page.

Unified Endpoint Management (UEM) is a paradigm of device management software that enables an organization’s IT administrators to manage and secure mobile, PC, and other devices across an organization simultaneously. UEM typically includes the functionalities of EMM (See “What is EMM?”) and MDM (See “What is MDM?”), and applies them to the full range of devices beyond mobile devices to include PCs, wearables, rugged devices, and more.

For more information, read our UEM page.

Apple Business Manager (ABM) is a web-based portal for IT administrators to control and deploy Apple devices like iPhone, iPad, some iPods, Apple TV, and Macs from one portal. When mated to a UEM platform like Codeproof, ABM helps IT administrators configure, manage, and secure company and employee-owned devices. ABM makes the device company owned, enables supervised mode and offers zero-touch MDM enrollment.

For more information, read our Apple Business Manager page.

Supervision or supervised mode is a special mode that allows IT administrators and organizations to gain extensive remote controlling capability over Apple devices (iPhone, iPad and Mac). It allows some device restrictions like turning off iMessage or content erase. It also provides additional device configurations and features like web content filtering, preventing app deletion, silently installing and removing apps, disabling access to AirDrop, configuring a global proxy, enabling single-app mode, MDM lockdown, etc.

For more information, read our help center page on supervised devices.

Android Enterprise (AE) is an EMM framework that enables IT administrators to manage Android devices in a workplace. Its range of functionalities for enterprise use includes complete device management, mobile app management, and data containerization for corporate data in company and employee-owned devices operating within a workplace. AE also offers zero touch enrollment.

For more information, read our Android MDM page.

BYOD or “bring-your-own-device" refers to the policy of permitting employees to bring personally owned devices (laptops, tablets, smartphones, etc.) to their workplace, and using those devices to access corporate applications and data alongside personal use.

QR Code enrollment is a fast and efficient method of enrolling a large number of Android devices and optionally connect to a Wi-Fi supported wireless network in both device-owner and profile-owner mode. It is particularly useful in cases where traditional methods like email enrollment are unviable. It offers a zero-touch enrollment without entering user info or credentials.

Device provisioning refers to the process of configuring a device to suit an organization’s needs, including pairing it with an MDM, EMM, or UEM solution. It involves ensuring that the device sends data to the correct place and is identified as trusted on the network. MDMs, EMMs, and UEMs usually allow bulk provisioning of devices.

Kiosk mode is a mode which enables a device to run only one app or a few apps while restricting most other functionalities. Businesses use mobile device management solutions to restrict the functionality of devices to increase employee productivity or restrict users to only specific apps. Devices in kiosk mode are found in restaurants, retail stores, ticket kiosks, hospitals, and other applications where limited functionality is necessary.

In the modern mobile device management solutions, geofencing is a security feature that allows an organization’s policies to be enabled within an administrator specified geographical perimeter or “geofence.” Geofencing policies may include camera blocking, application blocking and email or SMS notifications to administrators.

SiteSecure® is Codeproof’s campus camera blocking solution, which uses geofencing technology to disable smartphone cameras within an administrator specified geographical radius. IT administrators can specify multiple geographical regions from the Codeproof cloud console. SiteSecure® uses a combination of GPS technology, WiFi networks, and BLE beacons to deploy company SiteSecure policies on smartphones.

For more information, visit our SiteSecure® page.

DriveSafe is Codeproof’s distracted driving solution that combines hardware and software to deploy a company’s distracted driving policies on smartphones. IT administrators can automatically block texting, calling, and any apps considered distracting while the vehicle is in motion. The underlying technology uses low energy beacons combined with the DriveSafe app.

Smart Mobile Hotspot is a solution which turns smartphones into secure mobile hotspots managed from the Codeproof cloud console. It can then be used in lieu of a router to connect any devices to the internet when dealing with untrustworthy networks or in areas where WiFi is in short supply.

For more information, visit our Smart Mobile Hotspot page.

Codeproof supports Android OS 2.2 (Froyo) and above, iOS 4.1 and above, and Windows 10 and above.

Codeproof supports mobile phones, tablets and PCs including (but not limited to) iPhone, iPad, Samsung, LG, Sonim, Kyocera, Motorola and various rugged devices.

For list of supported devices visit here.

COPE stands for Corporate Owned Personally Enabled refers to the company owned mobile devices. It allows employees to choose the company approved device they prefer while also enabling them to use it both personally and professionally.

Codeproof built a web-based console that can be accessed from any device by simply signing in to your account. Using the Codeproof Cloud Console, you have complete control over all your mobile devices. Codeproof Console is hosted on Amazon cloud.

Codeproof Mobile Antivirus scans and removes malicious malware apps from your phones and tablet devices. It is built on the cloud, so devices always have up-to-date malware signatures. (you don’t have to worry about updating malware databases on the devices).

iOS doesn't not allow installation of apps outside of the iTunes App Store, unless the device is jailbroken. Since all iOS apps are rigorously checked during the application review process, Apple has created a very secure platform.

Jailbreaking is a term used to describe the application security state in a mobile device. If a device is jailbroken, that means, an app can gain access and control any part of the phone's operating system, regardless of the original protections put in place by the OS manufacturer. For instance, one app can access other app's data, make changes, communicate sensitive data, etc. Phones that are jailbroken are therefore more vulnerable to external threats. For more info, go here.

Sideloading is a term used to describe the way apps are installed on a device. Typically, if you install apps without using official built-in app stores then it is called sideloading. This is very common in Android OS.

Data wipe means deleting all the data on a device, including installed apps, contacts, photos, documents from a phone or tablet device. Used as a last-line-of-defense security measure (for instance if a phone is misplaced that has very sensitive data on it) a data wipe can be issued remotely using the Codeproof Console.

Yes. Our entire backend is built and hosted on Amazon AWS. Amazon AWS is compliant with PCI and FIPS 140-2. All the communications from our App in the device to backend uses industry standard SSL encryption. For more info about AWS data protection standards and compliance, visit AWS’ compliance page.

To read more about how Codeproof secures you, visit our compliance page.

In order to cancel your Codeproof service, please contact our support page.

Codeproof Technologies is headquartered in Redmond, WA.

Yes. Email technical support is available 24/7. The telephone support is available Monday to Friday from 9AM to 6PM.

For more information, please contact our support page.

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